| Offering a full range of service options
UTC Power offers a full range of service options that can be tailored to meet each customer’s needs. We offer our customers the flexibility to select
... the scope of service
- service on demand
- planned maintenance only
- full service or
- extended warranty
... the range of covered equipment
- UTC Power-supplied equipment only
- Complete CHP system
- Complete facility – CHP System and HVAC
... and the response time
- next business day
- weekend support
- 24/7
... that meet their needs.
UTC provides the right people with the right tools and training to keep your equipment operating optimally. All service technicians are factory-trained and certified. Service engineers are available to provide additional technical support and training when needed.
Through a partnership with our sister company, Carrier Commercial Services, UTC Power dispatches service personnel from over 90 offices nationwide. Carrier service technicians are crosstrained on UTC Power equipment, which enables them to service both CHP and HVAC equipment in the same service call.
UTC maintains a substantial inventory of spare parts to ensure that parts are where our customers need them, when they need them. When required, parts can be expedited for next day delivery.
Remote monitoring is available with all UTC Power products. Monitoring is included as a standard with all service agreements provided by UTC Power. Service personnel monitor customer systems around the clock and respond to system alarms 24/7.
A Hotline is available 24 hours/day, 7 days/week. An experienced technician is always available to field your questions and help keep your products running. Call us any time at 860-727-2560.
For more information about our product support and services, contact us.
Available services for PureCell® system e-Support and PureComfort®/PureCycle®/PureThermal® systems Remote Monitoring System (RMS):
- Maintenance logs, history and operating performance
- Spares catalog
- Software downloads
- Service and software manuals
- Advisories
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This Is UTC Power